• Trusted Plumbing & Heating Since 1985

This privacy policy sets out how LGH Plumbing & Heating Services Limited, trading as A. Hutchinson & Son Ltd, (“we/us/our”) uses and protects any information that you give to us when you use this website. It applies to all instances where we may collect and hold your personal data.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated in October 2018.

For more information about Data Protection, and the General Data Protection Regulation, see the website for the Information Commissioner’s Office.


LGH Plumbing & Heating Services Limited

LGH Plumbing & Heating Services Limited, trading as A. Hutchinson & Son, is registered with Company No. 09896583. Our registered office is at 1 Pavilion Square, Cricketers Way, Westhoughton, Bolton, United Kingdom, BL5 3AJ. Depending on the circumstances, we may be a data controller or a data processor of your personal data.

We have a nominated person whom you can contact should you have any queries relating to this policy or your data, either by email at a.hutchinsonandson@googlemail.com or by writing to us at the above address. Please mark correspondence for the attention of the A. Hutchinson & Son data lead.


The data we collect

We may collect the following information on this website, or otherwise where you may telephone us, contact us by email, when you enter a competition or promotion with us or when you may contact us or inform us of any other matter:

We may collect details of your visit to our website, including location, traffic, pages visited and general interaction and communication data.

Personal data may be collected through services we provide for you, such as your name, address, email address and phone number.

We collect payment via debit and credit card from clients to whom we provide services and our business offers select clients 0% finance payment plans. We may collect bank account and card details for the purposes of setting up finance payment plans and in order to collect payments.


How we collect your data

We collect data principally from the following sources:


How we use the data we collect

The data we collect helps us to understand your needs and provide you with a better service, in particular:

In particular, we may use your personal data:

We do not share any of the personal data we hold with third parties, other than where necessary in the proper delivery of our services, as required by law or any regulatory authorities, and in the operation and administration of our business.

In the event of a sale of our business, we may disclose your information with the party(ies) acquiring its shares subject to the provision of undertakings relating to confidentiality.


How long do we store your data?

We will retain your personal data for as long as you are a client or customer of our business. Your data will be held only for as long as necessary to enable us to perform the functions listed above and for as long as you are a client or customer of our business.

Should you cease to trade with us, or where you are not a client or customer of our business, we may keep your data for a period of up to 7 years for research or analytical purposes, or where we are required to retain your data for legal or regulatory purposes.


Keeping your data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.

Our website, and information received through it, is hosted and backed up on secure servers within the EEA across multiple sites.

Measures we take to keep personal data secure include:


Withdrawing your consent

You are entitled to withdraw your consent to, or object to, our processing of your personal data for the purposes stated above. You may also ask us to delete your personal data if there is no reason for us to retain it, subject to our retention of data where required for legitimate business purposes. Please contact us by email at a.hutchinsonandson@googlemail.com,by telephone on 07721 913112 or by contacting us via our website.

Withdrawal of consent may prevent us from delivering the services we supply to you and may prevent us from fulfilling our contractual obligations to you.

You may request details of the personal data we hold for you. Please contact us by email at a.hutchinsonandson@googlemail.com, by telephone on 07721 913112 or by contacting us via our website.

You may ask us not to use your personal data for marketing purposes. You can do so by either not selecting the opt-in box when submitting a form through our website, or by contacting us by email at a.hutchinsonandson@googlemail.com or by telephone on 07721 913112. You can update your preferences at any time by contacting us using the above details.


Links to other websites

This website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should review separately the privacy policies of any third party website.


Where your personal data changes

Please advise us of changes to your personal data so that we can update our records accordingly.


Contact us

Please contact us via our website, by email at a.hutchinsonandson@googlemail.com or by telephone on 07721 913112 should you have any queries relating to this privacy policy.

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